RETURNING AN ITEM COULDN’T BE EASIER.
EXCHANGE AND RETURNS
You have 7 working days from the date you received your order to exchange or return.Please make sure your items are returned new, unused and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing email@example.com or call 098 28666 or WhatsApp us on 086-0286377 if you have any further questions. Please use the prefix +353 if calling from outside the Republic of Ireland.
RETURNING YOUR PURCHASES
Jack Dylan Jewellers are happy to receive returned goods within 7 days of receiving your order.
You are responsible for the direct cost of returning the Goods to us and for the risk of any loss or damage to the goods while in transit. You can return using any secure means, but we cannot accept responsibility for parcels lost in transit.
Please email firstname.lastname@example.org if you intend to do this and send your purchase to the following address:
Jack Dylan (please do not use word "Jewellers" on envelope when returning items for safety reasons)
Mayo- F28 KP97
RECEIVING A REFUND
Your refund will be credited to the original payment method.
No refund will be made until the Goods are returned to us and in any event no refund will be forthcoming if the Goods are not received by us within 7 days of you notifying us of your intention to return the goods. Shipping costs not refunded.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All items must be returned unused in their original condition. Returns that do not meet our policy will not be accepted and sent back to the customer.
Proof of purchase
The original tag must not have been tampered with and must still be attached to the Goods returned and a return note and proof of purchase must be included with the returned Goods.
For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty.
Items engraved cannot be refunded unless they are defective or faulty.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.
We have made every effort to display the colors of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Your purchase should be sent back to us within the 7 working days of receiving your order. Returns outside of this period are accepted at the discretion of Jack Dylan.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
In the event of an amendment or cancellation of an order all correspondence must take place in writing. Once an order has shipped, any such cancellation will be subject to a 20% restocking fee and/or we will need to make a deduction to cover our shipping costs. We don't like implementing conditions like this but most rings will be made specially for you at a cost to us - it is not an "off the shelf" item.